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FAQ Your purchase guide

Find the questions most often grouped together in the themes below.

Your purchase guide
  • When you purchase a Boucheron creation, is it perfectly identical to the initial description (weight of the metal, diamond carats, cuts of stones)?

    No, each of our creations is unique, and that is why you chose Maison Boucheron. That explains why the weight can vary from one creation to another. The details are provided for information only and have no contractual value.

  • Are you dreaming of a bespoke creation?

    Our Maison can provide you with a piece tailored to your request. To begin, we invite you to consult our page about special orders or to contact Boucheron Client Service on the Live Chat of our website, by telephone or by e-mail.

  • Would you like to know the price of a creation that does not appear on the website?

    Boucheron Client Service is standing by for further information via Live Chat, by telephone or by e-mail.

  • Are you wondering what your ring size might be?

    To choose well, we invite you to consult our size guide.
    We would like to draw your attention to the specificity of rings from the Quatre collection. If you choose from that collection, we recommend that you opt for one size larger than usual. If the ring still does not fit, you may return it to us.

  • Would you like to contact Boucheron Client Service?

    We invite you to consult the “Services” page of our website under the “Contact us” heading. Boucheron Client Service is standing by to assist you via Live Chat, by telephone or by e-mail.

  • Would you like to make an appointment at one of our boutiques?

    We invite you to consult our “Services” page of our website.

  • Would you like to add your list of saved items to prepare for your in-store visit?

    It’s simple. Just create an online account, add your choice of creations to your list of saved items, and choose a name for your list. We invite you to include your list of saved items when you make an appointment.

  • Would you like to have the strap of your Boucheron watch changed?

    We invite you to contact our Boucheron Client Service, where representatives are standing by to assist you and guide you.

  • Does Maison Boucheron propose eyewear and fragrances?

    Our Maison does offer licensed Boucheron eyewear and fragrances at its boutiques. However, these products are not available for sale online.
    To learn more, we invite you to contact Boucheron Client Service via the Live Chat of our website, by telephone or by e-mail, at your convenience.

  • Are you still looking for the answer to your question?

    We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.