FAQ After-sales services
Find the questions most often grouped together in the themes below.
We make exclusive services available in-store simply upon presentation of proof of purchase, an invoice or a warranty certificate, within two years for a piece of jewelry or a timepiece.
Within the three months following your purchase, we offer complimentary engraving for your piece. Once this time period has passed, the service is available for a fee. Feel free to contact Boucheron Client Service to learn more.
Polishing our watch and jewelry creations to restore their original sparkle.
Cleaning watch creations using a soft cloth.
Gently cleaning jewelry creations using environmentally friendly products.
The “bespoke watch strap:” Boucheron watch straps in a wide range of leathers and colors are available throughout the Boucheron sales network.
Sorry, we do not propose an authentication service for our creations by e-mail or telephone.
If your piece was purchased from our network of boutiques, Boucheron Client Service (remote sales) or our e-commerce website, a certificate of authenticity with an engraving number will be provided.
In any case, only an invoice from one of our boutiques or authorized retailers can guarantee the authenticity of a piece.
Only authorized Boucheron jewelry service centers may perform sizing operations on our rings, bracelets, pendants and necklaces.
Important: The possibility of sizing depends on technical feasibility. Boucheron Client Service can inform you whether it is possible to adjust the size of your piece. Sizing is complimentary during the three months from the date of purchase of a Boucheron piece.
Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page.
Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page of our website.