Find the questions most often grouped together in the themes below.
Sorry, that is not possible. We invite you to return your order by mail. Boucheron Client Service is standing by to guide you and facilitate the process.
We invite you to contact your sales representative or Boucheron Client Service to exchange the piece. In any case, the sale will be canceled and a new order must be placed.
You may return an order within 30 days from the date you receive it. In order for your return to be processed, please keep the full packaging and contents intact.
If there is a security tag on the piece, please ensure that it remains attached so that we can fulfill your request. To find out about the return procedure, we invite you to contact Boucheron Client Service, where a representative will provide you with all the information you’ll need.
Sorry, we do not perform exchanges. We invite you to return the order within 30 days from reception. Feel free to contact Boucheron Client Service for further information.
Boucheron Client Service will guide you through the steps to follow. The representative will explain the importance of sending the piece back in flawless condition and in its original case, including the security tag.
Yes, our transport partner can pick up your order at an address other than the shipping address. We invite you to notify Boucheron Client Service in advance.
Please contact Boucheron Client Service. A representative will send you a return label and any necessary customs documents by e-mail.
When our teams receive your return, they perform a quality control of each piece, which must be returned in flawless condition, with the security tags still attached to each piece. We usually reimburse using the same payment method used to make the purchase. Please allow five to seven working days for processing in order for the amount to be credited to your account.
We recommend tracking the progress of your return directly on our transport partner’s website. A tracking number will be sent to you by e-mail when the package is picked up by the transporter. When our teams receive it, we will perform a quality control of the piece.
We cover customs duties to make the client experience as pleasant as possible.