Find the questions most often grouped together in the themes below.
Our partner FedEx will take charge of your order in collaboration with Ferrari Group, which is specialized in the transport of valuable objects.
We make every effort to offer quality transport services when sending our creations from our French warehouse.
Deliveries within Hong Kong SAR are made in ten working days.
All our orders are shipped from France.
If you would like for different creations to be sent to different addresses, we invite you to place several orders.
We cover all shipping charges.
Your package is delivered to you personally, and it requires your signature.
We recommend that you contact Boucheron Client Service without delay to arrange for a new delivery time. However, if three unsuccessful delivery attempts are made, your order will be returned to the sender.
We have taken the greatest care to craft a jewelry case deserving of the creation. A certificate is provided for the piece, and other surprises might be included ;)
We carefully protect and pack your jewelry case. It is delivered with a shopping bag so that you may give the creation as a gift with the trimmings it deserves.
We will send you an e-mail with a link that enables you to track your order.
When you confirm your order, we indicate the shipping time. Delivery can vary according to the destination, but delivery within Hong Kong SAR takes an average of ten working days.
Sorry, this option is not possible. Delivery is only available at home.
We apologize that you have not yet received your order. We estimate shipment times as precisely as possible, but unexpected events beyond our control may occur, in particular customs retentions. We invite you to contact Boucheron Client Service at your convenience, via Live Chat, by telephone or by e-mail.
Jewelry items are subject to careful inspection by customs. In some cases, customs may request additional information from the end customer, including personal data. Customs have the final say on whether or not our products cross the border. We would like to inform you that the customs authorities are likely to hold your package until they receive a response from you.
In order for your customer experience to be as pleasant as possible, we cover all customs duties, since the prices shown on our website are “all-inclusive.”