Should you wish to receive your creations by December 23rd, we recommend that you place your order before December 12th.
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FAQ
Find the most frequently asked questions grouped by subject below.
Frequently asked questions
We are committed to our trade and attach particular importance to the development of our ethics policy. To find out more about our approach to sustainability, please click on the following link.
Our partner FedEx will take care of your order, in collaboration with Ferrari Group, which specializes in transporting valuables.
We do our utmost to provide you with quality service when shipping your creations from our French warehouse.
Delivery in France takes three to five working days. Delivery to Japan takes six to ten working days.Boucheron Customer Service will guide you through the steps. In particular, our customer service representative will stress how important it is to return your creation in perfect condition, in its original box and with its security label.
Thanks to our distance selling service, you can place an order by telephone.
Your local Boucheron Customer Service will confirm the availability of this service in your country.All delivery charges are at our expense.
We accept credit cards (Visa, Mastercard, American Express, Diners, JCB), Paypal, Union Pay, Apple Pay, Klarna-Pay in 3 and bank transfers.
To find out more about the secure payment methods offered on our e-commerce sites or for our distance selling service, please contact your region's Boucheron Customer Service.By creating your account, you will be able to receive all our latest news and information by post, e-mail or SMS. You can also follow us on social networks or subscribe to our newsletter by clicking on the corresponding icons in the footer of our website.
Our in-store and online experts provide all the care advice you need to look after your Quatre creations. You can also consult the "Care advice for my Quatre jewelry."
Contact us
Wednesdays, December 24th and 31st: open from 9:30am to 5pm (CET)
We remain at your disposal to answer any questions.
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