Loading...

FAQ Your purchase guide

Find the questions most often grouped together in the themes below.

Your purchase guide
  • When you purchase a Boucheron creation, is it perfectly identical to the initial description (weight of the metal, diamond carats, cuts of stones)?

    No, each of our creations is unique, and that is why you chose Maison Boucheron. That explains why the weight can vary from one creation to another. The details are provided for information only and have no contractual value.

  • Why are certain creations not available online?

    Some creations are not available online either because they are no longer available or because they are not sold on our website. In any case, we invite you to contact Boucheron Client Service via the Live Chat on our website, by telephone or by e-mail, at your convenience. A representative will be delighted to assist you in finding the creation of your choice.

  • Are you having problems completing your order?

    Boucheron Client Service is standing by to answer any questions you might have to guide you through the process step by step.

  • Would you like to purchase a creation that is no longer available for sale?

    Some creations are not available online either because they are no longer available or because they are not sold on our website. In any case, we invite you to contact our Boucheron Client Service via the Live Chat on our website, by telephone or by e-mail, at your convenience. A representative will be delighted to assist you in finding the creation of your choice.

  • Are you dreaming of a bespoke creation?

    Our Maison can provide you with a piece tailored to your request. To begin, we invite you to consult our page about special orders or to contact Boucheron Client Service on the Live Chat of our website, by telephone or by e-mail.

  • Would you like to know the price of a creation that does not appear on the website?

    Boucheron Client Service is standing by for further information via Live Chat, by telephone or by e-mail.

  • Would you like to order one of our creations as a gift?

    If you would like to give a Maison Boucheron creation as a gift, it will be delivered in its jewelry case within another box placed in a bag. Ready to thrill the lucky recipient.

  • Are you wondering what your ring size might be?

    To choose well, we invite you to consult our size guide.
    We would like to draw your attention to the specificity of rings from the Quatre collection. If you choose from that collection, we recommend that you opt for one size larger than usual. If the ring still does not fit, you may return it to us.

  • Would you like to have your creation engraved?

    In the three months following your purchase, we offer complimentary engraving on your creation (if possible) upon presentation of the invoice and certificate of authenticity. Once this three-month period has passed, the service is available for a fee. Our Boucheron Client Service is standing by to provide further information.

  • Would you like to contact Boucheron Client Service?

    We invite you to consult the “Services” page of our website under the “Contact us” heading. Boucheron Client Service is standing by to assist you via Live Chat, by telephone or by e-mail.

  • Would you like to make an appointment at one of our boutiques?

    We invite you to consult our “Services” page of our website.

  • Would you like to add your list of saved items to prepare for your in-store visit?

    It’s simple. Just create an online account, add your choice of creations to your list of saved items, and choose a name for your list. We invite you to include your list of saved items when you make an appointment.

  • Would you like to have the strap of your Boucheron watch changed?

    We invite you to contact our Boucheron Client Service, where representatives are standing by to assist you and guide you.

  • Does Maison Boucheron propose eyewear and fragrances?

    Our Maison does offer licensed Boucheron eyewear and fragrances at its boutiques. However, these products are not available for sale online.
    To learn more, we invite you to contact Boucheron Client Service via the Live Chat of our website, by telephone or by e-mail, at your convenience.

  • Are you still looking for the answer to your question?

    We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.