FAQ After-sales services
Find the questions most often grouped together in the themes below.
We make exclusive services available in-store simply upon presentation of proof of purchase, an invoice or a warranty certificate, within one year for a piece of jewelry or two years for a timepiece.
Within the one month following your purchase, we offer complimentary engraving for your piece. Once this time period has passed, the service is available for a fee. Feel free to contact Boucheron Client Service to learn more.
Polishing our watch and jewelry creations to restore their original sparkle.
Cleaning watch creations using a soft cloth.
Gently cleaning jewelry creations using environmentally friendly products.
The “bespoke watch strap:” Boucheron watch straps in a wide range of leathers and colors are available throughout the Boucheron sales network.Sorry, we do not propose an authentication service for our creations by e-mail or telephone.
If your piece was purchased from our network of boutiques, Boucheron Client Service (remote sales) or our e-commerce website, a certificate of authenticity with an engraving number will be provided.
In any case, only an invoice from one of our boutiques or authorized retailers can guarantee the authenticity of a piece.Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page.
Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page of our website.
We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.
We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.
We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.