FAQ After-sales services

Find the questions most often grouped together in the themes below.

After-sales services
  • How can you be sure that the piece you receive is an authentic Boucheron creation?

    Sorry, we do not propose an authentication service for our creations by e-mail or telephone.
    If your piece was purchased from our network of boutiques, Boucheron Client Service (remote sales) or our e-commerce website, a certificate of authenticity with an engraving number will be provided.
    In any case, only an invoice from one of our boutiques or authorized retailers can guarantee the authenticity of a piece.

  • How should you care for your Boucheron piece?

    Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page.

  • How should you care for your Boucheron watch?

    Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page of our website.

  • Would you like to receive invoices for purchases made online or by telephone with one of our sales representatives?

    We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.

  • What should you do in case of a problem with your Boucheron piece?

    We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.

  • Are you still looking for the answer to your question?

    We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.